Please read this Privacy Policy carefully. By accessing or using our website or app, you agree to be bound by the terms described herein. If you do not agree to these terms, please do not use our website or app.

1. Scope & Purpose

This Privacy Policy ("Policy") applies to your use of the domain www.mediproxbd.com and any associated mobile application (collectively, the "Website"), owned and operated by Mediprox Bangladesh ("Mediprox," "we," "our," or "us").

The Website is a platform for purchasing genuine healthcare and wellness products — including blood pressure monitors, blood glucose monitors, nebulizers, pulse oximeters, thermometers, weight and body composition scales, baby care products, massage and therapy devices, and mobility aids — sourced from internationally recognized brands such as Beurer, Bionime, Medela, Tanita, Bioland, and SafeNest (the "Services").

The Services are available to individuals who register on the Website ("You," "Your," "User," which also includes visitors browsing without an account).

We follow reasonable security practices appropriate to our business and the nature of the information we handle. While we strive to meet industry-standard security practices, we cannot guarantee complete security of information transmitted over the internet, given its inherent vulnerabilities.

2. What This Policy Covers

This Policy explains:

• What Personal Information Mediprox collects from Users

• Why we collect it, and how we use it

• Who we may share it with, and under what circumstances

• How we protect it

• Your rights to access, correct, or delete your information

3. Information We Collect

You can browse many parts of the Website without creating an account. To place an order, track deliveries, or access order history, you'll need to register. During registration or checkout, we may collect:

• Name

• Phone number

• Email address

• Delivery address (including area/district)

• Gender and age (optional, only where relevant to product recommendations)

• Password chosen by you

• Payment-related information — processed via our payment partners (bKash, Nagad, Upay, and card/bank payments via our payment gateway); Mediprox does not store full card details

• Order history and product preferences

• Any other details you voluntarily provide (e.g., through WhatsApp, Messenger, or customer service inquiries)

Note on health information: Because we sell healthcare devices, Users may occasionally share health-related context with our support team (for example, to get product recommendations for a specific condition) via WhatsApp or Messenger. We treat any such information as sensitive and use it strictly to assist with your inquiry — never for advertising or profiling.

4. Browsing Data & Cookies

We may collect standard technical information such as your IP address, browser type, device/operating system, and referring page. The Website uses cookies and similar tools — including Meta Pixel and Google Analytics — to support core functions like keeping items in your cart, remembering login sessions, understanding site usage, and measuring the performance of our social media campaigns. You can control cookies through your browser settings; disabling them may limit some features of the Website.

5. How We Use Your Information

We use the information we collect to:

• Create and manage your account

• Process and deliver your orders

• Provide accurate billing and invoicing

• Respond to inquiries, complaints, and customer support requests via WhatsApp, Messenger, phone, or email

• Recommend relevant products based on your past purchases (e.g., accessories or test strips for a device you own)

• Improve our Website, product catalog, and overall customer experience

• Send you order updates, delivery notifications, and — only with your consent — promotional updates about new products or restocks

• Verify identity and prevent fraudulent transactions

• Meet legal and regulatory obligations

We do not sell your Personal Information to third parties, and we do not use your health-related inquiries for targeted advertising.

6. Disclosure of Information

We may share your information with:

• Delivery/courier partners (Pathao Courier, Steadfast Courier), solely to fulfill and deliver your order

• Payment processors (bKash, Nagad, Upay, and our card payment gateway), to complete transactions securely

• Government authorities, where required by law or a valid legal request

• Our internal team, on a need-to-know basis, to provide customer support

We do not share your Personal Information with unrelated third parties for their own marketing purposes. Non-identifiable, aggregated data (e.g., "which product category sells best in Dhaka") may be used internally for business analysis.

7. Data Storage & Retention

Your information is stored securely using reputable cloud hosting infrastructure. Where data is processed or backed up on servers located outside Bangladesh, we ensure it remains protected to a standard consistent with this Policy.

We retain your information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. As a general guide:

• Account information: retained while your account remains active, and for a reasonable period after closure in case you wish to reactivate it

• Order, invoice, and warranty records: retained for at least 6 years to meet tax, accounting, and warranty obligations

• Marketing consent records: retained until you withdraw consent

8. Security Practices

We take reasonable technical and organizational measures to protect your Personal Information against loss, misuse, unauthorized access, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of information you share with us.

In the unlikely event of a data breach that poses a risk to your rights, we will notify affected Users without undue delay, along with the steps we are taking to address it, and will cooperate with relevant authorities as required by law.

9. Your Rights

You have the right to:

• Access the Personal Information we hold about you

• Request corrections to inaccurate or outdated information

• Request deletion of your account and associated data

• Withdraw consent for promotional communications at any time (withdrawal does not affect processing already carried out)

Promotional messages are sent only if you opt in — for example, by ticking a consent box at signup or checkout, or by messaging us on WhatsApp/Messenger. You may withdraw consent at any time by replying "STOP" to any promotional message, messaging us directly, or contacting us using the details below.

To exercise any of these rights, contact us using the details below.

10. Children's Privacy

While we sell baby care products, the Website itself is intended for use by adults (parents/caregivers) placing orders on behalf of their families. We do not knowingly collect Personal Information directly from children.

11. Governing Law

This Policy is governed by the laws of the People's Republic of Bangladesh, including applicable data protection requirements. Any disputes arising from this Policy shall be subject to the jurisdiction of the courts of Bangladesh.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via the Website or email. Continued use of the Website after such updates constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach out to us:

• WhatsApp: 01341069591

• Email: mediproxbd@gmail.com

• Website: www.mediproxbd.com

• Facebook: facebook.com/mediproxbd

Mediprox Bangladesh — Empowering Health, Within Reach